FAQ

What forms of payment do you accept?

We accept VISA, MasterCard, Discover and American Express and PayPal.

How do I cancel an order?

If you would like to cancel your order, simply call us at (608) 254-8529 or email your name, address, phone number and order number to wisconsindairyland@dellsfudge.com within 24 hours of placing your order. During the shopping process and at the beginning of the checkout process, you can delete any item you choose not to purchase. Simply change the quantity to "0" and click on "update."

Do you charge sales tax?

By law we must charge sales tax on orders placed in Wisconsin.

Can I receive brochures?

If you would like to receive our brochure, click here to request our catalog via our online form or call (608) 254-8529.

How long will your candy stay fresh?

Fudge and hand-dipped chocolates: These candies will stay fresh at room temperature for up to 2-3 weeks as long as they are kept away from heat and humidity. Avoid direct sunlight and keep sealed between servings.

Caramel Apples: Since these are a fruit product they are perishable. Once they have been dipped they will keep for a maximum of 3 days. To prolong their freshness you can keep them in the refrigerator, however, before eating them we recommend you allow them to reach room temperature as the caramel will be harder to bite into when it is cold. They may keep for 5 – 7 days in the refrigerator.

Brittle, Crunch and Caramel Corn: These candies will keep 4 weeks if you reseal the bag after each serving. Do not expose these candies to humidity as this will make them become sticky. We don't recommend keeping them in the refrigerator.

Salt Water Taffy: This candy will keep 4 weeks. We recommend storing it at room temperature as colder temperature will make it harder to chew.

Caramels: We recommend storing our caramels at room temperature. They will keep approximately 2 weeks. If you put them in the refrigerator, however, you should let them reach room temperature before consuming them because the colder temperatures will make them more difficult to chew.

How can I search for a specific item?

There are three ways to search for a specific item:

  1. Type in the item name for the product you are looking for.
  2. Enter a keyword that describes the item you are looking for (i.e. taffy, caramel, fudge, etc.)
  3. See a list of all product categories by clicking on the "shop online" button.

Is your online shopping secure?

We value our customers and provide you with a safe and secure online experience through our secure server ordering process with Comodo secure SSL. We want you to feel at ease when you are shopping with us and providing your personal information.

Where is your store located?

Wisconsin Dairyland Fudge is located in downtown Wisconsin Dells, WI (also referred to as the River District) in the 200 block of Broadway after you cross the Wisconsin River Bridge and go through the first set of stoplights. Our physical address is:

Wisconsin Dairyland Fudge
216 Broadway
Wisconsin Dells, WI 53965

What are your hours of operation?

Our brick and mortar store is open from April 1st to October 31st. Our Spring and Fall hours are 10 am to 5 pm and during the summer months we are open from 9 am to 11 pm. We accept online orders 24 hours a day 7 days a week.

Ordering

You may ask, why order with us? It's simple. We offer you a unique selection of homemade candies made fresh to order. We use no mixes or artificial preservatives in our candies, and our products are always in stock since we make them ourselves. Therefore, you will never find an item on backorder when you shop with us. We want you to be completely comfortable while ordering your favorite candies whether it is my mail, online or phone. Following is a breakdown of the various ways that you may place your order with us.

Mail

If you would like to pay with a personal check, click here to view and print our downloadable online order form, complete and mail it in with your check to:

Wisconsin Dairyland Fudge
216 Broadway
Wisconsin Dells, WI 53965

Please note: Orders paid with a personal check will not be shipped until the check has cleared the bank. This will delay the receipt of your order by a week or more.

Online Ordering

Orders can be placed online with our Comodo certified server. Sites secured by Comodo SSL offer the highest available level of encryption and security possible. This means that you can rest assured that communications between your browser and our site's web servers are private and secure.

To place your online order:

  1. Select all items and add to your shopping cart. If you change the quantity of an item in your shopping cart click on "update shopping cart." Once you are finished shopping, click on "checkout" to start the order process.
  2. Log into your account or if you are not a member and wish to join, click on "register for an account." If you would rather purchase without logging in or registering, enter your billing information for the credit card you are going to use. Click on "continue."
  3. If you would like to have your order shipped to a different address, indicate so at this time and complete the shipping information for this recipient. If you wish to have your order shipped other than the method indicated, please select the appropriate box. Remember, Chocolates & Caramel Apples can only be shipped expedited or overnight.
  4. Gift Message: Enter your gift message, if desired, and click on "continue."
  5. You will now be on the review page for your order. Please review all of the information to be certain it is correct. If correct, click on "continue." If you need to make changes, please click on the appropriate "edit" button and change the information needed. When you are certain all of your order information is correct, click on "continue."
  6. Choose your payment method. Click on "continue."
  7. Enter your credit card information. We accept VISA, MasterCard, Discover, American Express and PayPal.
  8. Click on "Submit Order."

You will receive two emails from us regarding your order. The first email is your order receipt to advise you that your order is being processed. The second email is the shipping confirmation that will be sent to you when your order has been shipped providing you with your tracking information.

Phone

To place your order by phone simply call (608) 254-8529. We are available to take your order 7 days/week from 10 am – 5 pm.

Fax

You can also print our downloadable order form, (viewable by clicking here) from our website and fax it to us at (608) 254-4859. Please be sure to complete the credit card information as well so we may process it quickly for you.

Storage Suggestions

We do not use artificial preservatives in our candies to prolong shelf life or to make them more chewable regardless of the temperature they are stored at. Therefore, please follow these tips when storing your candy. For maximum freshness always reseal your packaging between servings. Fudge, unlike hand-dipped chocolates, will not melt in hot weather like a candy bar. It has been cooked and, therefore, it can tolerate warmer temperatures. It may become softer in hotter weather. If you wish to have it firmer, place it in a cool place for about ½ hour and it will return to its original consistency. The heat will not cause it to spoil.

We always keep our candy at room temperature in our store. Nothing is ever refrigerated as this will change the consistency of the candy…especially caramels, salt-water taffy, and caramel apples. It will also make the centers of your hand-dipped chocolates more difficult to bite into. Never refrigerate brittle, crunches, or caramel corn as they will become sticky and gummy.

If your candy has been kept in a cold place such as a refrigerator or car in the winter months, we suggest allowing it to come to room temperature before eating it. It may be more difficult to chew if it is too cold.